Teleconsultation — Real-Time Remote Medical Consultation

What Is Teleconsultation?

Teleconsultation is a real-time medical consultation between a patient and a healthcare professional conducted via video and audio tools, without both parties being physically in the same location. Unlike the broader term "telemedicine," teleconsultation refers specifically to the synchronous clinical encounter where a physician evaluates, diagnoses, and can prescribe treatment to a patient remotely.

Following the COVID-19 pandemic, regulatory frameworks across Latin America evolved significantly. In Peru, MINSA established specific regulations recognizing teleconsultation as a valid clinical encounter. Colombia, Mexico, and other countries in the region also formalized regulations that permit and govern this care modality. Teleconsultation is now an integral component of telehealth strategies throughout the region.

For a teleconsultation to be legally and clinically valid, it must be properly documented in the electronic health record, include the physician's electronic signature, and comply with health data protection standards. This requires technology platforms that integrate videoconferencing, clinical documentation, and electronic prescriptions into a unified workflow.

Why It Matters in Healthcare

• Access to remote areas: Enables patients in rural or hard-to-reach areas to receive specialized care without traveling long distances.
• Reduced wait times: Patients can access medical consultations more quickly, decreasing waiting lists and congestion at healthcare facilities.
• Continuity of care: Facilitates follow-up for chronic and post-surgical patients without disrupting their daily routine or exposing them to hospital environments.
• Recognized legal validity: Post-COVID regulatory frameworks in Peru, Colombia, and Mexico recognize teleconsultation as a valid clinical encounter with full legal standing.
• Operational efficiency: Optimizes physician schedules, reduces no-shows, and enables healthcare professionals to see more patients per session.
• Electronic prescription framework: Enables issuance of electronic prescriptions during remote consultations, streamlining patient access to treatment.

How Davix Relates to Teleconsultation

• Video consultation integrated with EHR: Davix Physician Platform provides teleconsultation with video directly integrated into the electronic health record, eliminating the need for external tools.
• Online electronic prescriptions: During teleconsultation, physicians can issue electronic prescriptions that patients receive immediately, accelerating access to medications.
• Built-in electronic signature: Each teleconsultation is documented with the healthcare professional's electronic signature, complying with current regulatory requirements.
• Accessible clinical history: The physician accesses the patient's complete history during the video consultation, enabling informed and contextualized care.
• Davix+ integration: Patients can schedule teleconsultations directly through the Davix+ app, which offers AI-powered quoting, appointment scheduling, and live chat with verified specialists.

Teleconsultation is the present of healthcare delivery. With Davix Physician Platform, your healthcare professionals can offer secure, documented, and legally valid remote consultations.