Healthcare Appointment Scheduling — Real-Time Medical Booking

What Is Healthcare Appointment Scheduling?

Healthcare appointment scheduling is the process by which a patient books a consultation, diagnostic study, or medical procedure at a health facility. Traditionally, this process relies on phone calls: the patient calls, waits on hold, asks about availability, takes notes, and often needs to call back the next day if no convenient slot is found.

Digital scheduling transforms this workflow by connecting the patient directly to the facility's real-time availability. Patients see open time slots, receive an automatic copay calculation based on their insurance, review preparation instructions before confirming, and get automated reminders ahead of the appointment — all without making a single phone call.

Why It Matters in Healthcare

Missed appointments are one of the biggest operational problems for healthcare facilities, with no-show rates exceeding 30% in many Latin American markets. An intelligent scheduling system significantly reduces these figures:

• Real-time availability: patients see the center's actual open slots, connected directly to the facility's system, eliminating the uncertainty of "I'll confirm tomorrow."
• Instant copay calculation: before booking, the system automatically computes how much insurance covers and what the patient pays, preventing surprises at the time of service.
• Clear preparation instructions: before confirming the appointment, patients receive study-specific requirements (fasting, hydration, medications to discontinue), reducing cancellations due to lack of preparation.
• Smart reminders: automated notifications 24 hours and 2 hours before the appointment via push notification and WhatsApp, dramatically cutting no-show rates.
• Easy rescheduling: patients can reschedule or cancel directly from the app without needing to call the center.

How Davix Relates to Appointment Scheduling

The Davix platform integrates appointment scheduling as a core part of the patient portal experience. Key capabilities include:

• Real-time connection to the center's availability, displaying slots updated to the second.
• Automatic copay calculation based on the patient's insurance plan, with a transparent breakdown before confirmation.
• Study-specific preparation instructions presented before the patient confirms the booking.
• Automated reminders at 24 h and 2 h via push notification and WhatsApp, configurable by site and service type.
• In-app reschedule and cancel options with no intermediaries required.
• Integration with the physician platform so providers see their updated schedule in real time.

If your healthcare facility wants to reduce no-shows, eliminate phone-call dependency, and improve the patient experience from the very first interaction, the Davix intelligent scheduling system digitizes the process end to end.