Case Study: Yakufarma Unified Inventory, Sales, and Customer Service Across 9 Pharmacies with Davix Commercial Management

Yakufarma is a pharmacy chain in Huancayo, Peru, with 9 locations throughout the city. Founded with a community health vision, Yakufarma is more than just a place to buy medicine — it is a trusted name in pharmaceutical care, personalized advice, and wellness products across the Junin region.

Its general director, Yaku Avila, needed a platform that would unify the operations of all 9 locations into a single system. With Davix Commercial Management, he achieved exactly that.

The Client

The Context: A Growing Pharmacy Chain

Yakufarma grew from a single location to 9 pharmacies across Huancayo. Each new location meant added complexity:

• 9 points of sale with independent inventory
• Pharmaceutical + natural products with different regulatory requirements
• Home delivery across the entire Huancayo area
• Personalized pharmaceutical counseling by trained professionals
• A community health vision requiring loyalty and patient follow-up tools

When a pharmacy chain operates with disconnected systems at each location, predictable problems emerge: imbalanced stock, no centralized sales visibility, and inconsistent customer service.

The Challenge

The problems Yakufarma faced before Davix were typical of an expanding chain:

1. Fragmented inventory

With 9 locations, each pharmacy managed its own inventory. There was no centralized visibility into what products each location carried. If a patient asked for a medication at one location and it was out of stock, they had no way of knowing if the pharmacy next door had it.

2. Unconsolidated sales

Sales reports were generated per location, without a unified view. The general director had no dashboard showing the performance of all 9 pharmacies in real time.

3. Inconsistent customer service

Without a centralized customer system, each location treated patients as if they were new. There was no purchase history, no treatment follow-up, and no cross-location loyalty program.

4. No loyalty tools

Yakufarma has a community health vision — it's not just about selling medications, but about supporting the patient throughout their journey. But without technology tools, this vision remained aspirational.

5. Complex cash management

With 9 points of sale operating simultaneously, daily cash closing and reconciliation became a manual, error-prone process.

The Solution: Davix Commercial Management

Yakufarma implemented Davix Commercial Management, the sales and billing management system designed for the healthcare sector:

Unified inventory management

• Centralized multi-location stock: Real-time visibility into the inventory of all 9 pharmacies from a single panel
• Low-stock alerts: Automatic notifications when a product is running low at any location
• Inter-location transfers: If one location is out of stock, a transfer can be coordinated from another location that has it

Specialized point of sale

• Pharmacy POS: Interface optimized for pharmaceutical product sales, with search by brand name, active ingredient, or manufacturer
• Per-location cash control: Independent cash opening, closing, and reconciliation for each point of sale
• SUNAT electronic invoicing: Electronic receipts and invoices built in, with no need for a separate invoicing provider

Reports and analytics

• Multi-location dashboard: Consolidated view of sales, inventory, and performance across all 9 pharmacies
• Reports by product, location, and time period: Detailed analysis for purchasing and restocking decisions
• Product rankings: Identification of best-selling and slowest-moving products at each location

Patient loyalty

• Centralized purchase history: A patient buys at any location and their history stays unified
• Treatment follow-up: Tools to support the patient throughout their pharmaceutical treatment
• Direct communication: Integration with communication channels for notifications and reminders

The Results

Yaku Avila describes the change as transformative:

Unified operations

"Con Davix unificamos stock, ventas y atencion en una sola plataforma." (With Davix, we unified inventory, sales, and customer service on a single platform.)

All 9 pharmacies now operate as a single network. Inventory is synchronized, sales are consolidated, and patient service is consistent regardless of which location they visit.

Faster service

"Ahora atendemos mejor y mas rapido." (Now we serve customers better and faster.)

The specialized point of sale reduces transaction time. Product search is instant, electronic invoicing is automatic, and cash closing takes minutes.

Loyalty and trust

"Con herramientas de fidelizacion que incrementan la confianza de nuestros pacientes." (With loyalty tools that build our patients' trust.)

Yakufarma's patients are now recognized at any location. Their purchase history is available, treatment follow-up is possible, and they receive consistent personalized service.

Community health vision

"Fortalecen nuestra vision en salud comunitaria." (They strengthen our community health vision.)

Yakufarma is not just a pharmacy chain — it is an active player in Huancayo's community health landscape. With Davix, they have the technology tools to back that vision: centralized data, patient follow-up, and analytics to understand the health needs of their community.

Client Testimonial

"Con Davix unificamos stock, ventas y atencion en una sola plataforma. Ahora atendemos mejor y mas rapido, con herramientas de fidelizacion que incrementan la confianza de nuestros pacientes y fortalecen nuestra vision en salud comunitaria."

(With Davix, we unified inventory, sales, and customer service on a single platform. Now we serve customers better and faster, with loyalty tools that build our patients' trust and strengthen our community health vision.)

— Yaku Avila, General Director, Yakufarma

Why Davix and Not a Generic ERP or Invoicing Tool?

Yakufarma could have used a generic ERP (Odoo, SAP) or an invoicing tool like NubeFact. So why did they choose Davix?

The key difference: Davix is built for the healthcare sector. Yakufarma didn't need customization, implementation consultants, or months of configuration. They activated Commercial Management and started operating.

Davix Modules Used

Estimated monthly investment: S/.640/month (~$200 USD) to manage 9 pharmacies. Compared to the cost of a generic ERP ($5,000-$50,000 USD implementation + per-user monthly licenses), Davix delivers the same result at a fraction of the cost.

Does Your Pharmacy Chain or Clinic Face the Same Challenges?

If you manage a pharmacy chain, a clinic network, or any healthcare facility with multiple locations — and you're still operating with disconnected systems or generic invoicing tools — Davix Commercial Management can unify your operation.

• True multi-location: All your locations on a single platform, with centralized inventory, sales, and customer data
• No upfront investment: Monthly SaaS model, no expensive implementation
• Built for healthcare: Not a generic ERP you need to customize — it's designed for your sector
• Transparent pricing: All plans published at davix.ai/precios/

Schedule a demo at davix.ai/agendar-demos-davix/.